Refund policy

Return & Refund Policy for URBANCART

At URBANCART, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Products may be eligible for return if:

  • The item received is damaged, defective, or incorrect
  • The product is unused and in original condition
  • Original tags, packaging, accessories, and invoice are available

To be eligible for a return:

  • The return request must be raised within [10 Days] of delivery.
  • The product must not show signs of use, damage, or alteration caused by the customer.

URBANCART reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Personal care products
  • Innerwear or hygiene-related products
  • Customized or personalized items
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling

Please check the product description carefully before placing your order.

3. Return Request Process

To initiate a return, customers must contact us at:
[support@urbancart.co.in]

Please include:

  • Order number
  • Product images/videos
  • Reason for return

For damaged or defective items:

  • An unboxing video may be required.
  • Issues must be reported within [Within 48 hours] of delivery.

Our support team will review the request and provide further instructions.

4. Return Pickup & Shipping

If the return request is approved:

  • A pickup may be arranged by our logistics partner where available.
  • In some cases, customers may be asked to self-ship the product.

Return shipping responsibility:

  • If the return is due to our error (wrong/damaged product), URBANCART will bear the shipping cost.
  • If the return is due to customer preference (size issue/change of mind), return shipping charges may apply.

Shipping charges paid during the original order are generally non-refundable unless the error was from our side.

5. Refund Process

Once the returned product is received and inspected:

  • Customers will be notified about approval or rejection of the refund.
  • Approved refunds will be processed to the original payment method.

Estimated refund timelines:

  • UPI/Wallets: [3-5 BUSINESS DAYS]
  • Bank Transfers/Card Payments: [5-10 BUSINESS DAYS]

Refund timing may vary depending on banking partners and payment gateways.

6. Exchange Policy

We may offer exchanges for:

  • Size issues
  • Damaged or defective items
  • Wrong products delivered

Exchange requests must be made within [10 Days] of delivery.

Exchanges are subject to:

  • Product availability
  • Verification and approval by our team

If the requested exchange item is unavailable, customers may receive:

  • Store credit
  • Refund
  • Alternative replacement option

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within [Within 48 hours] of delivery.
  • Share clear images/videos of the issue.
  • Keep the original packaging intact until the issue is resolved.

URBANCART will review the case and provide a suitable resolution, which may include:

  • Replacement
  • Exchange
  • Refund

8. Cancellation Policy

Orders may be canceled before they are shipped.

Once the order has been dispatched, cancellation requests may not be accepted.

For cancellation assistance, contact:
[support@urbancart.co.in]

9. Contact Us

For return, refund, or exchange support, contact us:

Business Name: URBANCART
Email: support@urbancart.co.in
Support Hours: [Monday to Saturday]
Location: [RAIPUR], India

Last Updated: [DATE]