Shipping Policy for URBANCART

Thank you for shopping with URBANCART. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Order Processing Time

All orders are processed within [under 24 hours] to [2-3 BUSINESS DAYS] after order confirmation.

Orders are processed only on business days:
[Monday to Saturday]

Orders placed on Sundays or public holidays may be processed on the next working day.

Please note:

• Processing time is separate from shipping time.
• During sales, festivals, or high-demand periods, processing times may be slightly longer.

2. Shipping Methods Available

We partner with trusted courier and logistics providers to ensure safe and timely delivery across India.

Shipping methods may include:

• Standard Shipping
• Express Shipping
• Cash on Delivery (if available)

Available shipping options may vary depending on your delivery location.

3. Delivery Timeframes

Estimated delivery timelines:

• Metro Cities: [2-5 BUSINESS DAYS]
• Other Cities & Towns: [4-8 BUSINESS DAYS]
• Remote Locations: [5-10 BUSINESS DAYS]

Delivery times are estimates and may vary due to:

• Weather conditions
• Courier delays
• High order volumes
• Public holidays
• Unforeseen operational issues

We appreciate your patience in such situations.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

• Delivery location
• Order value
• Shipping method selected

Example:

• Standard Shipping: [₹49]
• Free Shipping on orders above: [₹999]

Any applicable shipping fees will be clearly displayed before payment.

5. Tracking Information

Once your order has been shipped, you will receive:

• A shipping confirmation email/SMS
• Tracking ID or AWB number
• Courier partner details

Customers can use the tracking information to monitor delivery status in real-time.

If you do not receive tracking details within the expected processing time, please contact us at:
[support@urbancart.co.in]

6. Delivery Issues and Delays

While we aim for timely delivery, certain situations may cause delays beyond our control.

URBANCART is not responsible for delays caused by:

• Courier service disruptions
• Incorrect shipping addresses provided by customers
• Natural disasters or extreme weather
• Government restrictions or public emergencies

If your order is marked as delivered but not received, please contact us within [48 hours] of the delivery update.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address causes delivery failure:

• Additional shipping charges may apply for re-delivery.
• Orders returned to us due to failed delivery attempts may be canceled subject to applicable deductions.

8. International Shipping

[International shipping is currently available / not available.]

If international shipping is offered:

• Delivery timelines vary by destination country.
• Customers are responsible for any customs duties, import taxes, or additional charges imposed by local authorities.

International delivery delays due to customs clearance are beyond our control.

9. Damaged Packages

If your package arrives damaged:

• Please record an unboxing video immediately.
• Contact us within [24 hours] of delivery.
• Share images/videos of the damaged package and product.

We will review the issue and provide an appropriate resolution according to our return and refund policy.

10. Contact Us

For shipping-related questions or support, please contact:

Business Name: URBANCART
Email: support@urbancart.co.in
Customer Support Hours: Monday to Saturday
Location: RAIPUR, India

Last Updated: [DATE]