Terms of service

Terms of Service for URBANCART

Welcome to URBANCART. These Terms of Service govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these terms.

If you do not agree with these Terms of Service, please do not use our website.

1. Account Terms

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • The information you provide is accurate, complete, and current.
  • You are responsible for maintaining the confidentiality of your account and password.

URBANCART reserves the right to suspend or terminate accounts that provide false information or engage in suspicious activities.

2. Pricing and Payment

All prices listed on the website are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change product prices at any time without prior notice
  • Correct pricing errors or inaccuracies
  • Cancel orders affected by incorrect pricing

Payments are securely processed through trusted third-party payment gateways. We do not store sensitive payment details such as debit/credit card information.

Accepted payment methods may include:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if available)

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate. However:

  • Slight variations in color, size, or appearance may occur due to screen settings or manufacturing differences.
  • We do not guarantee that all product information is completely error-free.

URBANCART reserves the right to modify product information at any time without notice.

4. Order Acceptance and Cancellation

Placing an order on our website does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Cancel orders suspected of fraud or unauthorized activity

If your order is canceled after payment has been processed, the applicable refund amount will be issued according to our refund policy.

5. Shipping and Delivery

We aim to process and dispatch orders within the timelines mentioned on our website.

Delivery timelines may vary depending on:

  • Location
  • Courier availability
  • Weather or unforeseen circumstances

URBANCART is not responsible for delays caused by third-party courier services or events beyond our control.

Customer support working hours:
[Monday to Saturday], [10:00 AM to 7:00 PM]

6. Returns and Refunds

Customers may request returns or refunds subject to our Return & Refund Policy.

Products may be eligible for return if:

  • Incorrect item received
  • Damaged product delivered
  • Defective product received

Returned products must:

  • Be unused and in original packaging
  • Include all tags, accessories, and invoices

Refund timelines may vary depending on the payment method and banking processes.

URBANCART reserves the right to reject return requests that do not meet our policy conditions.

7. Prohibited Uses

You agree not to use this website for:

  • Fraudulent or illegal activities
  • Violating any laws or regulations
  • Uploading harmful software or viruses
  • Copying or misusing website content without permission
  • Interfering with website security or operations

Any misuse of the platform may result in legal action and permanent suspension of access.

8. Intellectual Property

All website content including:

  • Logos
  • Images
  • Product designs
  • Graphics
  • Text
  • Branding

are the intellectual property of URBANCART and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

URBANCART shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Delays caused by third-party services
  • Technical interruptions or website downtime

Our maximum liability shall not exceed the amount paid by the customer for the specific order in question.

10. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in [RAIPUR], India.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

12. Contact Information

If you have any questions regarding these Terms of Service, you may contact us:

Business Name: URBANCART
Email: support@urbancart.co.in
Customer Support: Monday to Saturday
Location: RAIPUR, India

Last Updated: [DATE]